FAQ

Below is a list of our most frequently asked questions. If you still cannot find what you're looking for, feel free to call 1.800.359.2514 or contact us »

What credit cards do you accept?

We accept all of the major credit cards, including Visa, MasterCard, American Express, and Discover.

How much is shipping?

Shipping for online retail orders costs a flat fee of $3 when shipped through USPS First Class Mail, $10 for UPS Ground, $18 for UPS 3-Day, $35 for UPS 2-Day, and $60 for UPS Overnight. Shipping prices for custom orders vary.

WILL I GET A TRACKING NUMBER?

Since our default shipping option is USPS First Class Mail, we are unable to offer tracking numbers.

Where do you ship from?

We ship all of our retail orders from our facility in Chicago.

Do you ship internationally? 

We do, however USPS is the only available shipping option. Because of this, any international orders must be taken care of via email or through the phone. If you have special shipping requirements or would like to place an international order, please call us at 1.800.359.2514 between 9 a.m. and 5 p.m. CST or e-mail us at customerservice@sweatvac.com.

How long does shipping take?

For orders placed with $3 Standard Shipping, we allocate up to two business days for order processing at our facility, in addition to standard first class mailing time.  In total, please allow 10 business days for your order to arrive. If you haven’t received an order after that time, give us a call and we’d be happy to take care of it for you.

But what if I need my items before that?

We offer expedited shipping through UPS for a flat fee at checkout. UPS orders placed before 3 p.m. CST will ship on the same business day. All orders placed after will ship the next day.

Can I order over the phone?

Yes.  We’re available during business hours to take phone orders. Please give us a call at 773.770.4200 or 1.800.359.2514 between 9 a.m. and 5 p.m. CST.

How do I return or exchange my order?

Please mail the items you wish to exchange back to our office, along with the original receipt and a note telling us what you would like to return or exchange. As soon as we receive them, we’ll send your exchange items, or refund you for the amount of the returned items. Our address is:

SweatVac Performance Wear
Attn: Returns/Exchanges
4345 N Lincoln Avenue
Chicago, IL 60618

Are you open on the weekend? 

No we are not. Any orders or inquiries placed over Saturday or Sunday will be processed the following Monday. 

Can I buy your products anywhere else?

We work with distributors, and many of our products are sold all over the U.S. and internationally. However, the full catalogue of our products is only available on our website. If you’re not sure about an item, we welcome you to try it. We offer an unconditional guarantee, and if you’re not satisfied, you’re always welcome to return it at anytime for a full refund.

Do your hats and headwear come in different sizes?

Our visors, beanies, and under helmet caps are one size fits most. The Sweatvac Performance Race Hat is available in two sizes—Medium/Large, and Small/Medium. All Race Hats have an adjustable strap in the back. M/L hats  are 21.5 inches in circumference when the strap is adjusted normally, can expand up to 23 inches, and tighten to 20 inches. S/M hats are 20.5 inches when adjusted normally, can expand up to 23 inches, and tighten to 19.5 inches.

Can I order custom gear from your website?

Custom team orders are available at a special price online for Ragnar Relay teams. For more information or to place an order, visit our Team Ordering Section. If you’d like to order custom gear for your club, organization, or shop, or if you are a race director, please visit our custom orders page or give us a call to learn more about our custom order programs.